Returns Policy

If you want to return or exchange an unwanted item, you can within 14 days of receiving them with a valid receipt. This excludes items such as jewelery for piercings which are non refundable.

You can arrange to return the item/s to us but please be aware that we will not refund your postage costs unless the item is faulty. Please note that any item that needs to be returned should be in their original packaging and in a re-saleable condition otherwise a full refund will not be given.

Once we have received your item back, we will process the returned item and make a payment back to the credit or debit card you originally paid with. Please note this may take up to 5 working days.

You may return items to the shop Equicraft of Backwell LTD. With the same rights as above.

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